Head of Operations

<br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Major Players are partnering with a </span></span></span><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">fast-growing, strategic communications agency to hire a Head of Operations. Still in its startup phase, the agency has built premium client portfolio, working with ambitious, high-profile contemporary and high street consumer fashion brands, producing commercial impact through thoughtful, culture-led PR and creative strategies.</span></span></span></span></span><br> <br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">As the Head of Operations, you will be responsible for building the operational foundations, that enable the agency to scale sustainably. Working closely alongside the Director of Client Services and reporting directly to the Founder, you will lead the development of their infrastructure, operating systems, commercial processes, and people frameworks. This is a highly hands-on leadership role for someone who genuinely enjoys building frameworks as much as managing them.</span></span></span></span></span><br> <br> <span style="font-size: 12.0pt;"><span style=""><strong><u><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Key Responsibilities</span></span></span></u></strong></span></span><br> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Agency Operations & Infrastructure</span></span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Design, document, and implement the agency-wide processes, workflows, and operational frameworks required to support their next stage of growth.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Own and optimise the agency’s project management and workflow systems to ensure team-wide adoption and consistency.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Maintain a centralised knowledge base, process library, and operational playbook.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Evaluate and optimise the agency’s technology stack to proactively eliminate inefficiencies and bottlenecks.</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Organisational Design & People Operations</span></span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Partner with the senior team to define future organisational structures, clear role definitions, and progression pathways.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Build and implement robust performance management frameworks, appraisal processes, and development planning.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Design onboarding processes that support rapid integration and long-term retention.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Foster an internal culture of accountability, collaboration, and continuous improvement.</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Commercial Operations & Financial Management</span></span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Partner with the Founder and the Financial Director to manage and improve forecasting, budgeting, and financial reporting.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Build clear visibility around agency performance, profitability, resource allocation, and utilisation.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Develop commercial frameworks and pricing/capacity models to support informed, sustainable business growth.</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Client Delivery & Resource Management</span></span></span></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Collaborate with the Director of Client Services to ensure operational excellence and a premium client experience across all accounts.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Develop resource planning frameworks that balance team capacity, client needs, and profitability.</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><u><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Skills required: </span></span></span></u></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Proven track record in a senior operational role within a PR, communications, creative agency, or professional services environment.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">A genuine interest in culture, consumer trends, fashion, and brand-building, with previous experience working at agency’s with fashion accounts or in-house at a fashion brand.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Proven experience and success building and implementing operational systems and structures within a growing, fast-moving, founder-led businesses</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Solid commercial acumen and previous experience working with budgets, forecasts, resource planning, and key business performance metrics.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Strong project management and implementation capability.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Exceptional communication skills with the ability to influence senior leaders and drive accountability across teams.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Hands-on experience implementing or optimising agency project management platforms (e.g. ClickUp or similar systems).</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><u><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Desirable skills: </span></span></span></u></strong></span></span> <ul> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Experience guiding a boutique or specialist agency through a scaling phase into a larger, more structured organisation.</span></span></span></span></span> <li style="margin-right: 0.0cm;"><span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Experience developing people operations and HR/appraisal frameworks.</span></span></span></span></span> </ul> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);">Hours:</span></span></span></strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);"> Full time</span></span></span></span></span><br> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);">Salary:</span></span></span></strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);"> £70,000-80,000 depending on experience </span></span></span></span></span><br> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);">Office Location:</span></span></span></strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);"> East Central London</span></span></span></span></span><br> <span style="font-size: 12.0pt;"><span style=""><strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);">Office requirements:</span></span></span></strong><span style="font-size: 11.0pt;"><span style=""><span style="color: rgb(33,33,33);"> 3 days per week in the office</span></span></span></span></span><br> <br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">Major Players are the UK’s leading marketing and creative talent agency, and over the last three decades we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. </span></span></span></span></span><br> <span style="font-size: 12.0pt;"><span style=""><span style="font-size: 11.0pt;"><span style=""><span style="color: black;">We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: </span></span></span><span style="font-size: 11.0pt;"><span style=""><a href="http://www.majorplayers.co.uk/diversity-equity-inclusion/" style="color: blue;text-decoration: underline;"><span style="color: purple;">www.majorplayers.co.uk/diversity-equity-inclusion/</span></a></span></span></span></span><br> <br> <br>